How to Obtain Your Order
Status and Information on Delivery Goals, Methods, Timing, and
Cancellations
Our standard method of
shipping is by UPS/FedEx/DHL ground. The tracking
number is not active until the shipper scans it into
their system.
Email
us for an order
status. It helps to supply us with your original
order confirmation number. It will have a format like
JRXXXXX. We ship by many cost effective methods - ex: UPS,
USPS, FedEx, and various motor freight lines. This is the
reason we do not have a totally automated status system. Our
products weigh from a few pounds to over 400 pounds. We
will try to respond to your request promptly. In some
instances our delivered price may have to have a
surcharge added due to remote locations. We will
contact you if this applies.
Our delivery goal is to deliver our products in 7-10 working days for ground
delivery. Most orders are shipped in one or two
days from the date of order entry. At peak sales
periods the shipping time sometimes extends to 14 days.
The industry norm is 14-21 days.
We normally process an order
by the end of the next working day.
If you decide to
cancel an order we will make every attempt to get the
order cancelled. If the order ships and you refuse
the order it can get lost in the return. We need
to have some proof of return before issuing a credit.
You still will pay for shipping both ways.
We cannot guarantee a delivery
time or date. We encourage you to order early for
Christmas & special events like birthdays &
parties. Please tell us of any special delivery needs.
Some of our products are heavy, big,
bulky and do not lend themselves to the "instant
delivery" model of other on-line dealers.
UPON RECEIPT -
Please note on the delivery ticket any perceived damage so we
can process a damaged freight claim - should this be necessary -
or receive & call us & tell us what the problem is. See this page for
DELIVERY DETAILS - this is
very important.
When a
shipping rate is calculated frame pads are classified as
"oversized" boxes.
Special Rules
for Potential International Customers.
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